(Sr.) Product Analyst

Valley Forge
1 month ago
Job ID
# Positions
Information Technology

General Position Summary

This (Sr.) Product Analyst role reports to the Manager of the Outage Analysis Technologies (OAT) department which provides development and support around several key tools used in Operations. In support of the department, this position will provide manual and automated testing support for existing functionalities as well as ongoing enhancements to software tools to ensure that deliverables are of high quality and made in a timely manner.

The (Sr.) Product Analyst supports the following defined OAT tools: eDART Suite of tools, Keystone/TARA study, Emergency Procedures, SmartLogs, Post-Contingency Local Load Relief Warning (PCLLRW), Intelligent Event Processor (IEP), Real-time Dynamic Monitoring System (RTDMS), Transient Stability Analysis (TSA), etc.

Essential Duties and Responsibilities

  • Create data and documentation to support test cases and scenarios
  • Determine test environment and test data requirements
  • Lead testing efforts for multiple software tools
  • Execute test scripts; manually or via test automation tools
  • Analyze reported issues and coordinate resolution of issues including response to internal/external customers
  • Suggest improvements to both technology and business functionality of software
  • Deliver high-quality work within established timeline and ensure effective communication
  • Review requirements and design documents to confirm technical and business needs are met
  • Develop and maintain design documents used in the application development process
  • Build and develop relationships with OAT’s developers, customers and functional area subject matter experts

Characteristics and Qualifications


  • BS, Computer Science or equivalent work experience
  • Ability to produce high-quality work products with attention to detail
  • Ability to communicate effectively in a team environment
  • Experience in quantitative and qualitative analysis
  • Experience using verbal and written communications skills
  • Ability to use Microsoft Office Suite (MS-Word, MS-Excel and MS-PowerPoint)
  • Ability to troubleshoot and provide technical support
  • Experience testing software including creating test plans/cases
  • Ability to visualize and translate complex processes into test cases and scenarios


  • Experience with PJM operations, markets, and planning functions
  • Experience supporting any of PJM Committees


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