Senior (Lead) Enterprise Support Engineer

Valley Forge
2 weeks ago
Job ID
# Positions
Information Technology

General Position Summary

The System Engineering & Design department is responsible for the ITS technology strategy & roadmap. The department enhances technology vendor relationships as well as partner with integrated ITS partners to ensure projects are implemented with the best solutions.

Essential Duties and Responsibilities

  • Lead and manage IT and business projects, including the development of project plans and resource assessments, for the PJM environment.
  • Set up the IT centralized infrastructure master project list using requirements for forecasting
  • Set up future infrastructure strategy and road map in the area of x86 systems architecture including virtualization.
  • Set up future infrastructure strategy in the areas of IBM systems, high availability and virtualization for AIX/Linux based systems.
  • Set up future infrastructure strategy and road map in the area of Networks.
  • Ensure resource optimization, reporting and TCO analysis of systems in the x86 infrastructure area.
  • Lead the design and engineering of Windows/VMWare based IT solutions for PJM’s business and IT projects.
  • Lead the storage backup design, configuration, maintenance and upgrade for SAN
  • Analyze and interpret data retention and recovery guidelines for SAN and storage
  • Partner with ITS Security to develop the security architecture for the organization’s SOA initiative
  • Research, define and recommend infrastructure designs and technical strategies for organizational initiatives
  • Partners with Business Analysts in understanding the business requirements and develops the security architecture for middleware projects
  • Make recommendations and lead technology evaluations for future AIX/virtualization technologies to create optimized based IT solutions for PJM’s systems.
  • Resolve complex client problems with computer hardware, software or security access rights by investigating, resolving and recommending solutions
  • Configure TCP/IP settings for both the business LAN and the AIX platforms.
  • Provide inventory and asset management support for both hardware and software.
  • Document installation and troubleshooting procedures and make available to other systems support personnel.
  • Provide system support for changes and enhancements following the accepted change management protocols for PJM.
  • Provide direction and leadership in the development and completion of testing activities related to the analyst's specific platform.
  • Provide direction and leadership in the physical design and maintenance of the computing facilities in conjunction with corporate facilities management function.
  • Build and develop strong relationships with ITS business area clients by providing superior customer support as demonstrated by clearly owning, resolving and communicating issues and problems; being responsive to needs, requirements, and deadlines; and generally promoting goodwill in a professional and trust-building manner.
  • Provide technology and audio/visual support to on-site and distributed meetings for executives and PJM members.

Characteristics and Qualifications


  • BS, Engineering or Computer Science
  • Ability to produce high-quality work products with attention to detail
  • Experience in quantitative and qualitative analysis
  • Ability to use mathematical and electrical theory
  • Ability to troubleshoot and provide technical support
  • Experience with SOA, service-oriented concepts and web services (SOAP-based and RESTful)
  • Ability to use System Administration skills for AIX platforms This includes operating system installation, configuration, and maintenance
  • Experience supporting ORACLE in an AIX/UNIX environment
  • Experience with virtualization within Windows, Linux, or AIX
  • Experience with Oracle 11g database management system


  • MS, Engineering
  • Experience with PJM operations, markets, and planning functions
  • Experience using PSS/e (power system analysis program)


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