Manager, Stakeholder Affairs

US-PA-Valley Forge
2 weeks ago(1/11/2018 11:00 AM)
Job ID
2018-2976
# Positions
1
Category
Management

General Position Summary

The Manager, Stakeholder Affairs will work under the guidance and direction of the Director, Stakeholder Affairs. This team will partner with Client & Knowledge Management Centers and State Government Policy to ascertain and understand concerns (or opportunities) relative to the membership, other engaged stakeholders, and work to address those concerns (or opportunities). The Manager, Stakeholder Affairs will focus on the Planning and Operations committees, and related task forces and subcommittees, with a focus on becoming knowledgeable about current topics under discussion; developing relationships with Members – intelligence gathering about member concerns, interests and suggestions for process improvement; and communicating intelligence to appropriate PJM employees or leadership. This position also will coordinate closely with Corporate Communications.

Essential Duties and Responsibilities

  • Support the Liaison Committee, General Sessions, Sector Whip process and the Members Committee/Markets and Reliability Committee Secretary
  • Manage/oversee the Facilitator Feedback Process and Facilitator Clinic (in coordination with Knowledge Management Center)
  • Complete Facilitation Training, play a role (secretary or facilitator); ultimately be prepared to be a facilitator as needed
  • Focus on Planning and Operations committees (and related task forces and subcommittees) – focus on ensuring consistent implementation of M-34; becoming knowledgeable about current topics under discussion; developing relationships with Members – intelligence gathering about member concerns, interests and suggestions for process improvement; and communicating intelligence to appropriate PJM employees or leadership
  • In coordination with Director, Strategic Policy & External Affairs and Managing Partner, will develop and manage relationships with the Public Interest and Environmental Organizations User Group (PIEOUG), with an emphasis on the environmental groups and public interest groups that are not state consumer advocate offices.
  • To support Director, Strategic Policy & External Affairs with the development and management of Member Electric Distribution Company relationships in advancing the SGP goal of better coordination with the state regulated utilities. Also, as Members participate in PJM’s stakeholder process, will ensure coordination as appropriate with State Government Policy to enhance awareness of items that impact state regulatory affairs.
  • Responsible for/ oversee the internal process for coordinating stakeholder committee and task force meetings:
  • The internal prep meetings
  • The agenda and materials postings in compliance with M-34
  • Coordination of stakeholder meeting calendar
  • Ensuring meetings are coordinated appropriately with Conference Services
  • Represent Stakeholder Affairs in Quality Assurance Committee / Process
  • Support State and Member Services intra-divisional communication process and corporate strategic communication development and implementation; coordination with corporate communications and Federal Affairs; participation in External Communications Alignment process
  • Perform responsibilities with focus on PJM core values (ICARE) and PRiDE (Personal Responsibility in Delivering Excellence)

Characteristics and Qualifications

Required

  • BS, Business Administration or equivalent work experience
  • Knowledge of electric industry and the membership sectors

  • Knowledge of current planning and operating committee topics

  • Knowledge of PJM strategic communications plan / key messaging

  • Coordination with State and Member Services leadership and employees in all departments; coordination across the company

  • Excellent written and oral communication skills; Presentation skills
    Training skills

  • Knowledge of Manual 34, the CBIR process, Facilitation principles, and PJM PRIDE/Customer Service principles
  • 2+ years of leadership experience in a managerial/supervisory role.


Preferred

  • MBA, Business Administration
  • 5-10 years of leadership experience in a managerial/supervisory role.
  • Ability and desire to build relationships and interact with a wide range of stakeholders and staff to maintain and enhance PJM’s customer service reputation
  • Experience with PJM operations, markets, and planning functions

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