• Sr. (Lead) Trainer

    Location Valley Forge
    Posted Date 3 weeks ago(5/31/2018 11:30 AM)
    Job ID
    2018-3007
    # Positions
    1
    Category
    Engineering
  • General Position Summary

    In harmony with the PJM vision and mission, the (Sr./Lead) Trainer / Specialist supports the overall goals of the State & Member Training Department.

    This includes using the Systematic Approach to Training (SAT) to collaboratively analyze, design, develop, implement, and evaluate training content associated with PJM’s state and member curriculum. The trainer also works closely with internal SME’s across the organization on training efforts related to new initiatives or changes to PJM market and operational rules or processes affecting member participation. Responsibilities include ensuring any changes are rolled into the regular curriculum as updates.

    Topics developed cover the full scope of PJM activity and are delivered and targeted to a diverse set of audiences, including various member stakeholders, state and federal regulatory staff and others. However special attention is given to the markets and reliability operational practitioners at member companies. The trainer supports the department’s efforts in administering the PJM certification, initial training, and continuing training requirements that members working in these positions need for compliance.

    Much of the curriculum must be developed and delivered in compliance with the International Association for Continuing Education and Training (IACET) accreditation standard, the NERC PER 005 standard, and the NERC Continuing Education program. Trainer may be required to earn and maintain certain industry certifications. Participation, facilitation, and leading member or industry committees, working groups, task forces, or special projects may also be required.

    Training events take many forms, including large and small classroom, drills, workshops, and a large multi-week annual seminar. Extensive use of both synchronous and asynchronous online training is also produced and delivered. Delivery methods utilized at training events include lecture, well developed exercises/examples, hands-on demonstrations, and use of market and operations simulations. Custom programs may also be developed to meet the needs of specific audiences.

    While much of the training will be delivered locally, some will be delivered across the current PJM footprint to meet the needs of shift personnel and multi-regional stakeholders. This position will report to the Manager of State & Member Training.

    Essential Duties and Responsibilities

    • Analyze training needs through various training metrics and through collaborating and soliciting input from many sources, including SME’s from System Operator Training, Dispatch, Market Operations, Members and others.
    • Design well crafted performance-based training objectives and assessments targeted to specific audience needs, the tasks to be performed, and that will result in building the required skills and underlying knowledge required by the learner.
    • Develop training content utilizing the many tools, techniques, and methods available, choosing those that are most appropriate and will best accomplish the learning objectives.
    • Implement and deliver training in accordance with design and developed content, executing lecture, exercises, simulations, or other selected delivery methods in a way that accomplishes learning objectives and satisfaction goals.
    • Evaluate delivery results and outcomes, proactively seeking and making appropriate adjustments to generate improvement and increased stakeholder satisfaction.
    • Remain current on the changing business rules, market and operational topics that affect participants so as to effectively create and conduct stakeholder training.
    • Update training materials as necessary and conduct regular reviews.
    • Demonstrate superior communications skills. These are demonstrated not only by the ability to clearly speak ideas, but to carefully listen, question, and discern audience understanding and engagement with content being presented.
    • Exhibit strong teamwork with staff and demonstrate an open, collaborative disposition in daily interactions both inside and outside the organization.
    • Support the logistical and coordination efforts related to executing both large and smaller training events with view of creating a pleasant learning environment and experience for members and stakeholders.
    • Diligently support and carry out all tasks related to training documentation and other requirements associated with being a provider of NERC CE and IACET approved programs.
    • Utilize superior computer skills in the use of corporate software, specialized training tools, and various operational simulators used to develop and deliver training content, exercises, and scenarios.
    • Represent PJM through participation in or facilitation of member or industry committees and groups. May also have involvement with special projects or new department initiatives.
    • Proactively seeks training and feedback from management, staff, and others on presentation delivery effectiveness, remaining open to any suggestions for improvements.
    • Evaluate and utilize tools for online training, multimedia creation, and other training technologies that will enhance training or delivery options or bring other efficiencies related to the documentation requirements.

    Characteristics and Qualifications

    Required

    • BS, Engineering or equivalent work experience
    • At least 8 years of experience recent practical industry experience in the core functions taught in the State & Member Training curriculum. The focus of this position will be experience in PJM markets.
    • Ability to deliver and facilitate training   

    • Ability to develop strong relationships with multiple departments and divisions 

    • Ability to possess interpersonal skills with a work behavior that exhibits energy, drive, and motivation 

    • Ability to coach and evaluate the performance of others

    Preferred

    • MBA, Education or Equivalent work experience
    • At least 4 years of experience as a trainer performing the essential functions and duties or recent experience operating in PJM Markets
    • Experience with PJM operations, markets, and planning functions
    • Experience with evolving industry regulatory and technical issues as they apply to the PJM system and the role of PJM as an ISO/RTO
    • NERC Certified Reliability Operator
    • PJM Transmission and Generation Certified System Operator

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