• Sr. Windows Client Engineer

    Location US-PA-Audubon
    Posted Date 2 months ago(2 months ago)
    Job ID
    2018-3027
    # Positions
    1
    Category
    Information Technology
  • General Position Summary

    The Sr. (Lead) Windows Client Engineer will be responsible for planning, designing and supporting the PJM’s Windows client computing environment. The candidate will perform Level 3 support for client technology related issues requiring a high level of expertise. The candidate will be relied on to meet goals successfully; constantly and consistently be a top performer and steadfastly push self and others for results. The candidate will be expected to build cooperative working relationships with customers at all levels of the organization. As member of the Business and Client Support team, the candidate will perform in a team leadership, project management and thought leadership role for designing, implementing and supporting innovative solutions designed for improving PJM’s users experience when working with all client related technologies.

    Essential Duties and Responsibilities

    • Architecture and design of enterprise level Windows OS.
    • Design and implement innovative solutions for Windows client and iOS Device platforms.
    • Develop solutions for detecting, diagnosing and restoring the normal service as quickly as possible, in order to minimized disruption to business applications.
    • Perform analysis of ticket data for identifying trends and implementing resolutions.
    • Develop strategies and processes for applying timely and effective solutions to technical problems in the PJM employee and contractor population.
    • Escalation point for all problem tickets assigned to the desk side support team.
    • Continuously re-evaluate desktop support procedures and processes for improving associated efficiencies.
    • Follow existing incident, problem, release and change management processes as well as provide feedback to improve the processes
    • Participate in the continuous effort for process improvement for optimizing the department operation
    • Evaluates and recommends technology to maintain and enhance PJM’s computing experience
    • Lead departmental and organizational level projects and initiatives
    • On-call rotation responsibilities

    Characteristics and Qualifications

    Required

    • BS, Computer Science or equivalent work experience
    • At least 4 years of experience designing and supporting Windows OS
    • At least 4 years of experience in architecture and design of Windows OS environment, including in-depth of knowledge of Active Directory and Group/User policy
    • Extensive working knowledge of developing and configuration of enterprise level Windows image 
    • Experience supporting and developing iOS solutions
    • Extensive knowledge of client technologies and how it integrates with platforms across IT. Leadership experience in fast paced, dynamic work environment Managing small, medium and large size projects and initiatives.
    • Extensive knowledge of Windows OS security configuration
    • Developing and designing mobile computing solutions designing, configuring and supporting Citrix environment Knowledge of networking and server technologies
    • Ability to produce high-quality work products with attention to detail
    • Ability to communicate effectively in a team environment
    • Experience in quantitative and qualitative analysis
    • Experience using verbal and written communications skills
    • Ability to use Microsoft Office Suite (MS-Word, MS-Excel and MS-PowerPoint)


    Preferred

    • MBA, Business Administration
    • At least 4 years of experience Proficient in networking and server technologies MacAfee administration and design for client systems SCCM support, design and configuration Mobile Iron configuration and administration Design and configuration of large area viewing area solutions (Barco) Flexera administration and support Impravata (SSO) Administration Client Applications & SW license management experience Powershell scripting Development and implementation of process automation Agile Scrum
    • Experience with PJM operations, markets, and planning functions
    • Experience supporting any of PJM Committees

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