• (Sr.) Training Tech Coordinator

    Location Valley Forge
    Posted Date 4 weeks ago(9/20/2018 11:30 AM)
    Job ID
    2018-3043
    # Positions
    1
    Category
    Customer Service/Support
  • General Position Summary

    In harmony with the PJM vision and mission, the (Sr.) Training Technology Coordinator supports the overall goals of the State & Member Training Department. Special focus of this position is on supporting and coordinating the support for a wide array of training technology and simulators employed by the department.

    State and Member Training Department is responsible for implementing many training events each year. These take many forms, including large and small classroom, drills, workshops, and a large multi-week annual seminar. Delivery methods utilized at training events include lecture, well-developed exercises/examples, and hands-on demonstrations that employ computers, computer networks, A/V, along with other specialized software and equipment to varying degrees. Synchronous and asynchronous online training is also produced and delivered utilizing various technologies.

    The use of sophisticated simulators that replicate real-time operations as well as day ahead and real-time market operations are a growing part of the State & Member Training curriculum. This is to satisfy regulatory requirements as well as to achieve other department pedagogy and member satisfaction goals.

    Ensuring the proper functioning of the training technology employed, especially the market and operations simulators, requires coordinated support internal to the department, across many other PJM support departments, as well as with external vendors. The (Sr/Lead) Training Technology Coordinator takes the lead in this effort, performing or coordinating the many tasks leading up to the event in a way that is organized, efficient, and in harmony with department standards. They are the main point of contact for all the departments training technology and associated equipment.

    Training audiences include participants who are responsible for system reliability and market operations. This training must meet the requirements of the NERC CEH Program, NERC PER Standards, along with PJM’s training and certification requirements outlined in Manual 40. Additional audiences include regulatory and government entities, and other member and non-member participants. All training must meet the accreditation standard of the International Association for Continuing Education and Training (IACET).

    The (Sr.) Training Technology Coordinator helps ensure the unique needs/requirements of each type of event are met. They will also work collaboratively with other department staff to process requests received for specialized or custom training from members, non-members, and international participants. Coordination responsibilities will be for all training onsite at PJM’s Conference and Training Center (CTC) along with training conducted offsite, requiring travel. This position will report to the Manager of State & Member Training.


    Essential Duties and Responsibilities

    • Coordinating maintenance and ensuring the proper functioning of all department training technology and equipment.
    • Coordinating closely with other department training and coordination staff on all matters related to training technology and equipment.
    • Works closely with staff of many other support departments in PJM, especially IT, as well as external vendors to ensure goals related to training events and use of technology will be successful.
    • Manages regular maintenance updates and patches that are applied to equipment and simulators, ensuring equipment continues to function as desired.
    • Works to continually improve and enhance the simulators, adding functionality or building EMS/MMS or other displays that will enhance the member experience.
    • Works closely with trainers in the design and development of sophisticated training scenarios using simulators.
    • Provide coaching, feedback and backup support to CTC staff (or hotel/AV staff) to ensure all guests / members are provided a high quality training experience.
    • Interacts effectively with individuals and groups to provide the best training experience.
    • Maintains positive relations with other PJM departments in order to ensure a quality event.
    • Participates in site visits and tours to ensure technology and logistical requirements will be met at the best price.
    • Partner with PJM Procurement Department to ensure all services are rendered at the most competitive price point available.
    • Communicates event details consistently with vendors, clients, employees at all levels of the organization to ensure all involved parties understand event purpose and outcome.
    • Creates and documents, procedures, and guidelines, then evaluates for refinement after each event looking for lessons learned and customer / member feedback for enhancement and changes.
    • Works closely with the Manager of State and Member Training to ensure all events and projects are completed (on-time, on budget).
    • Mentors department peers to work independently, train, guide, or assist others to perform complex duties. (if applicable)

    Characteristics and Qualifications

    Required

    • BS, Engineering, Computer Science or equivalent work experience skills in various IT systems and, preferably with those utilized in PJM markets and operations
    • Ability to produce high-quality work products with attention to detail
    • Ability to use Microsoft Office Suite (MS-Word, MS-Excel and MS-PowerPoint)
    • Ability to troubleshoot and provide technical support
    • Ability to research, identify, and evaluate new and emerging technologies and recommend strategic initiatives
    • Experience with DBMS concepts (including SQL queries, tables, views, DB links, etc.)
    • Ability to communicate effectively with management, peers, and customers 

    Preferred

    • MBA, Business Administration
    • Experience with PJM operations, markets, and planning functions

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed

    Need help finding the right job?

    We can recommend jobs specifically for you! Click here to get started.