• AV Services Analyst

    Location Valley Forge
    Posted Date 3 weeks ago(10/25/2018 11:30 AM)
    Job ID
    2018-3051
    # Positions
    1
    Category
    Customer Service/Support
  • General Position Summary

    The Conference and Services Audio/Visual Group (A/V Group) is responsible for providing technical planning, coordination, and support for all PJM multimedia events. These events include large conferences/symposiums, training sessions, various stakeholder meetings, as well as a variety of daily business meetings between PJM staff, stakeholders, and governmental agencies. The A/V Group also manages all technical equipment installed at PJM’s campus including the daily operation and support of a state-of-the-art corporate conference center.

    As a member of the A/V Group, the Audio Visual Services Analyst is responsible for supporting all PJM internal and external events that require technical assistance. Daily support activities include a variety of technical tasks such as configuring, operating, and trouble-shooting integrated A/V systems, a variety of projectors/displays, microphones, various sound equipment, computer systems, internet-based collaboration software tools, computer networking settings, and video conferencing systems.

    Current technologies supported by the A/V Group include:
    • WebEx meeting collaboration software
    • Polycom video conferencing systems
    • Audio Digital Signal Processors
    • Video switching, recording, editing, and broadcasting systems
    • Audio mixing, recording and editing
    • Crestron video switching and control systems
    • Wired and wireless microphones
    • Variety of digital and analog sound boards and equipment
    • Asset Management and tracking in Salesforce

    Essential Duties and Responsibilities

    • Technical support for PJM’s Conference and Training Center, other corporate conference rooms, and certain offsite events
    • Setup and operation of various video and audio equipment
    • Installation of hardware and software
    • Diagnosis and resolution of hardware, operating system, and software problems
    • Production support of multimedia events (streaming audio and video)
    • Create recordings of multimedia events utilizing HD video. A critical eye with a focus on all aspects of media production (including lighting, setting, and style adaptation) is required for this role
    • Ability to edit audio and video clips for publishing (streaming video platform). This role should consider the audience and adapt editing to fit the customer and audience (i.e. internal vs. external delivery, members vs. public, etc.)
    • Create and support meetings using WebEx collaboration software
    • Actively track and maintain AV assets
    • Assist with other A/V Group projects and tasks related to the support of the PJM multimedia environment
    • Participate in PJM projects and initiatives which integrate with the PJM A/V functions
    • Develop and maintain documentation on the configuration and settings used with PJM AV equipment
    • Build and develop strong relationships by providing superior customer support as demonstrated by clearly owning, resolving and communicating issues and problems; being responsive to needs, requirements, and deadlines; and generally promoting goodwill in a professional and trust-building manner
    • Frequent moving and lifting of equipment and furniture is required to support onsite and offsite meeting setup and teardown
    • Occasional driving is required to provide support to remote meetings (personal vehicle and/or company vehicle with equipment)
    • Position, at times, requires some flexibility in daily scheduling

    Characteristics and Qualifications

    Required

    • Bachelors degree or equivalent work experience audio/visual disciplines/Multi-Media and Broadcast
    • At least 4 years of experience
    • Ability to produce high-quality work products with attention to detail
    • Ability to communicate effectively in a team environment
    • Experience in quantitative and qualitative analysis
    • Experience using verbal and written communications skills
    • Ability to use Microsoft Office Suite (MS-Word, MS-Excel and MS-PowerPoint)
    • Experience assessing and evaluating new products, services and tools for large meeting support; including but not limited to: A/V equipment, sound equipment, meeting support tools/equipment, voting systems, and vendors 
    • Experience operating a variety of current A/V technologies
    • Experience using hardware and software offerings for optimization of A/V services


    Preferred

    • Experience with PJM operations, markets, and planning functions
    • Create recordings of multimedia events utilizing HD video. A critical eye with a focus on all aspects of media production (including lighting, setting, and style adaptation) 

    • Experience supporting any of PJM Committees
    • Other Certified Technology Specialist

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