• (Sr.) Training Coordinator

    Location Valley Forge
    Posted Date 1 week ago(1/8/2019 11:30 AM)
    Job ID
    2019-3064
    # Positions
    1
    Category
    Customer Service/Support
  • General Position Summary

    In harmony with the PJM vision and mission, the (Sr) Trainer / Coordinator supports the overall goals of the State & Member Training Department, an internationally accredited provider of continuing education and training.

    To be successful, training events require much behind the scenes work; efficient and effective organization is critical. The Training Coordinator/Sr. Training Coordinator takes the lead in ensuring these many tasks are carried out in an organized and efficient way. They generally are the main point of contact for managers, participants, instructional designers, trainers, facilitators, and external vendors and stakeholders or will collaborate with other department personnel to ensure all responsibilities and inquiries are cared for according to department standards.

    Training events take many forms, including large and small classroom, drills, workshops, and a large multi-week annual seminar. Extensive use of both synchronous and asynchronous online training is also produced and delivered. Delivery methods utilized at training events include lecture, well developed exercises/examples, hands-on demonstrations, and use of operational simulations. The Training Coordinator/Sr. Training Coordinator works closely with other department training and support staff as part of a team to create quality training events and content.

    Audiences for this training include participants who are responsible for system reliability and market operations. This training must meet the requirements of the NERC CEH Program, NERC PER Standards, along with PJM’s training and certification requirements outlined in Manual 40. Additional audiences include regulatory and government entities, and other member and non-member participants. The Training Coordinator/Sr. Training Coordinator helps ensure the unique needs/requirements of each type of event are met. They will also work collaboratively with others to process requests received for specialized or custom training from members, non-members, and international participants.

    While much of the training will be delivered locally, some will be delivered across the PJM footprint to meet the needs of shift personnel and multiregional stakeholders. This position will report to the Manager of State & Member Training.

    Essential Duties and Responsibilities

    • Ensure all calls and requests concerning PJM training that provide member interaction are addressed in a timely and professional fashion.
    • Serves as the point of contact for incoming inquiries and requests for internal, external and international events.
    • Maintains positive relations with other PJM departments in order to ensure a quality event.
    • Creates and documents procedures and guidelines for each event, lessons learned and customer / member feedback for enhancement and changes.
    • Diligently support and carry out tasks related to training documentation and other requirements associated with being a provider of NERC CE and IACET approved programs.
    • Exhibit strong teamwork with staff and demonstrate an open, collaborative disposition in daily interactions both inside and outside the organization.
    • Support the logistical and coordination efforts related to executing both large and smaller training events with view of creating a pleasant learning environment and experience for members and stakeholders.

    Characteristics and Qualifications

    Required

    • BS degree in Engineering or at least 4 years of experience
    • Experience using effective verbal and written communications skills
    • Ability to provide classroom instruction, which includes the development, design and continual assessment of lesson plans
    • Ability to deliver and facilitate training
    • Ability to effectively facilitate company positions in front of customers, regulators, and legislators
    • Ability to use Microsoft Office Suite (MS-Word, MS-Excel and MS-PowerPoint)


    Preferred

    • MBA, Business Administration
    • Experience with PJM operations, markets, and planning functions

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